United Airlines has cancellation policies depending on the time and type of the ticket reservation. Under United Airlines 24-hour cancellation Policy, any ticket cancelled is fully refundable, including taxes and baggage charges.
A frequent traveller should know these policies to save extra money on ticket bookings and cancellations.
Depending on the ticket category, United Airlines permits its customers to cancel their reservations to claim a refund.
United Airlines has multiple options to cancel a ticket.
Cancellation through the website:
where you need to go to cancel your ticket. Sign in and go to the ‘My Trip’ .Pick the reservation you want to cancel and hit the cancel option.
Cancellation over the phone:
Contact the United Airlines Help Desk to cancel the ticket at @+1-855-956-2158 (English) or +52-800-953-1667 (Spanish) and ask them to cancel.
Cancellation by installing the United Airlines app:
Install the United Airlines application on your phone.
Log in with your required credentials and choose your reservation to cancel.
Cancellation at the Airport:
You can visit the nearest Airport and find the United Airlines reservation Counter.
Tell their staff members to cancel your ticket.
Note: In every cancellation, a confirmation email will be sent to your email address registered with United Airlines.
United Airlines’ Cancellation Policy has different rules for its Mileage Plus members to receive a refund.
Scenario | Fee | Notes |
Cancel the award ticket before departure | $0 | Miles redeposited; taxes and fees refunded |
No-show for award flight | $125 | Fee applies to redeposit miles |
Change award ticket before departure | $0 | No fee; subject to availability and fare differences |
Cancel Basic Economy ticket after 24 hours | Not permitted | Non-refundable and non-changeable after a 24-hour window |
United Airlines does charge for making changes to Award ticket reservations, but it totally depends on how soon you are making changes before the departure date and your Mileage Plus status.
The sooner you make changes, the lower the fee will be.
Membership Level | Change Fee (31+ Days Before Departure) | Change Fee (0–30 Days Before Departure) | No-Show Fee |
General Member | $0 | $125 | $125 |
Premier Silver | $0 | $100 | $125 |
Premier Gold | $0 | $75 | $125 |
Premier Platinum | $0 | $50 | $125 |
Premier 1K | $0 | $0 | $125 |
The United Airlines Cancellation Policy does allow a refund under special conditions:
There can be multiple reasons for the cancellation of your reservation by United Airlines, like security or maintenance etc.
You have several privileges if United cancels your flight:
United Airlines Cancellation Policy issues a refund according to the payment options that you have used for making the payment during reservation process.
Under United Airlines’ Cancellation Policy, refund for cancelling your international flights depends on the type of ticket, the destination you have selected, and the payment method that you have used at the time of reservation.
If you have used a Credit Card: It will take up to seven days to receive the refund in your registered bank account.
If you have used Cash or Check for making the reservation: United Airlines will take up to twenty business days to return the money.
For this, you will get mail in your Mailbox, or you can go to the nearest branch of your bank and check for the payment.
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